Facts & Figures
2022
Protecting & Saving lives
Who we are
ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES
Who we are
The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Facts & Figures
ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES
Founded in 1985, the International SOS Group, headquartered in London & Singapore,
is trusted by organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions and NGOs.
multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips.
Our people
Health
Security
6,000 medical professionals work for International SOS including highly trained doctors, medics, nurses, pharmacists, radiographers and laboratory technologists.
As innovators of global TeleHealth services, we expanded TeleConsultation capabilities across our Assistance Centres and Clinics in 34 countries in 2021.
International SOS employs 1,800 doctors with an array of specialisations including pandemic preparedness and management, family medicine, gynaecology/obstetrics, paediatrics, physical therapy, psychiatry and counselling, dentistry, nutrition and wellness.
Our COVID-19 Response
Our COVID-19 Response
Client cases
Health & Security intelligence
Medical staffing & supply
Information & Advice for all
Assisted over 85,000 COVID-19 related cases
Vaccinated over 300,000 people from more than 50 countires
Performed 495 air ambulance movements across 163 countries, carrying over 800 COVID-19 positive patients
Augmented our assistance network with 2,000 COVID-19 testing and vaccination facilities across 162 countries
Performed over 150,000 COVID-19 Molecular Polymerase Chain Reaction (PCR) tests for our clinic plan subscribers
Expanded global TeleConsultation network to 34 countries
Delivered over health & security consulting hours, providing advice on how to address health & security challenges and keep clients’ workforce productive
Our network of health & security consultants has expanded to over
experts
Issued over security forecast & insight reports
Provided information & advice by over COVID-19 related medical & security alerts
Sourced 150,000 COVID-19 PCR tests via our Clinics
41,000
100
1,000
3,900
Held 300 free webinars & situation videos, providing 200 hours of information, viewed by 200,000 people
Supported over 5,000 web enquiries
Generated information on close to 4,000 articles in the press
Provided information to an audience of over 41 million via broadcast media
Over 4 million social posts viewed
International SOS COVID-19 microsite & Pandemic Information website had 1.3 million pageviews
Offered over 145 free education materials in 23 languages.
We have 9,500 clients and serve 82% of the Fortune Global 100 and 67% of Fortune Global 500 companies
Our clients include 63% of the Global 100, a ranking of the world’s most sustainable corporations
9,500
82%
67%
63%
Quality Assurance
International SOS has global ISO 9001:2015 certification across all our business lines and for all registered companies.
We have an ISO/IEC 27001:2013 Certificate for Information Security Management. Our Information Security Management System complies with ISO/IEC27001:2013.
International SOS is the first organisation certified as compliant with the Bureau Veritas ‘Technical Standard related to Personal Data Protection’ at a global scale.
We are also the first organisation in the world certified by the recently published ISO 13131 Guidelines for the delivery of TeleHealth services. The TeleHealth certification in ISO/TS 13131 was awarded by BSI (British Standards Institution).
Consulting & Solutions
Consulting & SOlutions
International SOS’ global network of health and security experts have decades of experience in occupational health, pandemic preparedness and planning, crisis management, remote healthcare support, public health, infectious diseases and outbreaks, intelligence analysis and risk management. Customised to clients’ strategic goals, our consultants provide tactical guidance and advisory services in order to safeguard clients’ workforce and ensure sustainable business operations. Our experts
78 Offices And 53 Clinics Worldwide
With two headquarters located in London and Singapore, International SOS has 78 offices worldwide.
Globe
Africa
Americas
Asia
Australasia
CIS
Europe
Middle East
Argentina
Brazil
Canada
Colombia
Guyana
Mexico
Peru
United States
Algeria
Angola
Chad
Gabon
Ghana
Madagascar
Mauritania
Mauritius
Mozambique
Namibia
Nigeria
South Africa
Locations:
Locations:
Learn More
Our Clients
Our clients
Source
Source
visit our website
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Source
HEALTH AND WELLBEING
In 2021, our workplace health and wellbeing solutions helped nearly 200,000 corporate clients’ employees to become healthier and more effective at work.
Workplace Solutions
Workplace Solutions
MEDICAL SERVICE CENTRES
We provided a wide variety of medical services in 2021 including:
• Implemented over 2,591 Medical Evacuation Response Plans.
International SOS has remote and workplace healthcare services sites in 66 countries, including over 700 onshore land-based projects and over 300 offshore installations. Our remote sites are supported by over 5,300 medical personnel and leverage advanced TeleHealth capabilities.
300K
New Kits
200,000
Refurbished Kits
Through MedSupply International, we delivered approximately:
860,000
58,000
Security & travel services
3,100
Medical & security evacuations
3.1
Assistance calls
million
103,000
Network Services (Excluding the USA)
878,000
US Medical Providers
27
Assistance Centres
33
Security Locations
In 2021, we supported our subscribers requiring urgent aeromedical movement throughout the world:
Aeromedical Transportation
Aeromedical Transportation
Credentialed and maintained a network of over 87 air ambulance operators across the globe.
air ambulance operators
Operated 3,100 medical and security evacuations over 2021
Security Evacuations
Performed over 370 medical transportations on commercial flights.
medical transportation
Performed 495 air ambulance movements, across 163 countries, carrying over 800 COVID-19 positive patients
carrying
Patients
The number of flights moving COVID-19 positive patients equalled over 10,500 hours - equivalent to over 240 trips around the world.
Moving COVID-19 Postive Patients
In 2021, the digital features of Workforce Resilience service supported 2,600 clients with the ability to locate 5.5 million employees and manage 11.8 million trips via Tracker. We provided accurate & timely information on changing security and health threats in each location via 53,000 alerts.
Our information services are all available in English, with some services or content in 13 other languages.
In 2021, we educated 2,200 clients via Digital Learning.
Digital Features Of our Workforce Resilience Service
worldwide reach. Human touch.
Source
Cambodia
China
Hong Kong (China, SAR)
India
Indonesia
Japan
Malaysia
Mongolia
Myanmar
Philippines
Singapore
South Korea
Taiwan (China)
Thailand
Vietnam
Locations:
Medical services
Provided information & advice by issuing over 4000 COVID-19 related medical & security alerts
MEDICAL SCREENING SERVICES
In 2021, we delivered 18,300 health checks and questionnaires through our WorkSafe Health Checks to provide our client’s employees with targeted medical feedback.
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66
countries
International SOS has remote and workplace healthcare services sites in:
including over 700 onshore land-based projects and over
Our remote sites are supported by over
300
offshore installations
5,300
medical personnel and leverage advanced TeleHealth capabilities.
2,600
Medical Evacuation
Response Plans Implemented
200,000
Our workplace health and wellbeing solutions helped nearly
health checks and questionnaires through
our WorkSafe Health Checks to provide our clients' employees with targeted medical feedback
18,300
Delivered over 41,000 health & security consulting hours, providing advice on how to address health & security challenges and keep clients’ workforce productive
Staffed over 4,000 medical professionals to client sites every month
Sourced 30,000 COVID-19 test kits
Australia
New Caledonia
New Zealand
Papua New Guinea
Locations:
Azerbaijan
Kazakhstan
Russia
Locations:
Austria
Belgium
Czech Republic
Denmark
France
Germany
Italy
Netherlands
Norway
Spain
Sweden
Switzerland
United Kingdom
Locations:
Iraq
Oman
Saudi Arabia
Qatar
UAE
Locations:
We delivered
With an access to over 3,200 security specialists led by our 200 dedicated security experts based in our Assistance Centres and offices around the world, we provide a comprehensive suite of integrated security risk services for the global workforce and managers tasked with keeping people safe, secure and healthy. We deliver timely, actionable security information, analysis, advice and on-the-ground assistance.
In 2021, we issued over 14,200 security alerts, produced over 1,000 in-depth analytical security forecast & insight reports and managed over 58,700 bespoke requests for travel, security information and assistance.
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Assisted over 85,000 COVID-19 related cases
Vaccinated over 300,000 people from more than 50 countires
Assisted over 85,000 COVID-19 related cases
Vaccinated over 300,000 people from more than 50 countires
Performed 495 air ambulance movements across 163 countries, carrying over 800 COVID-19 positive patients
Held 300 free webinars & situation videos, providing 200 hours of information, viewed by 200,000 people
Supported over 5,000 web enquiries
Held 300 free webinars & situation videos, providing 200 hours of information, viewed by 200,000 people
Supported over 5,000 web enquiries
Generated information on close to 4,000 articles in the press
Provided information to an audience of over 41 million via broadcast media
Implemented
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,500 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions and NGOs. 13,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips.
9,500
9,500
13,000
3,200
200
14,200
1,000
58,700
With an access to over 3,200 security specialists led by our 200 dedicated security experts based in our Assistance Centres and offices around the world, we provide a comprehensive suite of integrated security risk services for the global workforce and managers tasked with keeping people safe, secure and healthy. We deliver timely, actionable security information, analysis, advice and on-the-ground assistance.
In 2021, we issued over 14,200 security alerts, produced over 1,000 in-depth analytical security forecast & insight reports and managed over 58,700 bespoke requests for travel, security information and assistance.
6,000
34
1,800
6,000 medical professionals work for International SOS including highly trained doctors, medics, nurses, pharmacists, radiographers and laboratory technologists.
As innovators of global TeleHealth services, we expanded TeleConsultation capabilities across our Assistance Centres and Clinics in 34 countries in 2021.
International SOS employs 1,800 doctors with an array of specialisations including pandemic preparedness and management, family medicine, gynaecology/obstetrics, paediatrics, physical therapy, psychiatry and counselling, dentistry, nutrition and wellness.
Security
We implemented
corporate clients' employees become healthier & more effective at work
corporate clients' employees become healthier & more effective at work
delivered over 41,000 health and security consulting hours to clients and collected and analysed vaccination data from over 100 countries via our vaccination advisory services.
International SOS’ global network of health and security experts have decades of experience in occupational health, pandemic preparedness and planning, crisis management, remote healthcare support, public health, infectious diseases and outbreaks, intelligence analysis and risk management. Customised to clients’ strategic goals, our consultants provide tactical guidance and advisory services in order to safeguard clients’ workforce and ensure sustainable business operations. Our experts delivered over 41,000 health and security consulting hours to clients and collected and analysed vaccination data from over 100 countries via our vaccination advisory services.